Terms and Conditions

By purchasing an experience with Star Seeds Travel ("organiser"), you are agreeing to the following:

TERMS and CONDITIONS 

Definitions

In this Agreement, unless the context clearly indicates otherwise, the following words and expressions shall have the meaning ascribed:

“Agreement” refers to the following terms and conditions of purchase and participation;

“Experience” refers to tours and retreats;

“Organiser” refers to STAR SEEDS TRAVEL and its founder, officers, employees, agents and contractors;

“Attendee” refers to any persons purchasing and attending an EXPERIENCE organised and facilitated by Starseeds Travel ("Organiser")

The attendee assumes complete and full responsibility for, and hereby releases Starseeds Travel ("Organiser") or anyone involved in supplying any services in the lead up to and during the length of the proposed travel for the following;

Starseeds Travel ("Organiser"), shall not be responsible for any injuries, losses or damages in connection with accommodations, other facilities at the accommodation, ground transportation, diseases, local laws, climatic conditions, political issues, terrorism, Acts of God, delays, pandemics, changes or cancellation of travel due to weather conditions, accidents or health related problems leading up to or during the experience, unless such injuries, losses or damages are due to the negligence or wilful misconduct of Starseeds Travel (“Organiser”) 

*It is the attendee’s responsibility to obtain appropriate travel insurance coverage against these risks, this is compulsory.

If travel plans are delayed or cancelled for any reason, there will be no refunds issued by Starseeds Travel ("organiser") except as stated herein.

If attendee’s choose to leave the group to venture out on their own, Starseeds Travel ("organiser") cannot be held responsible for any issues that may arise from being on their own. 

We specifically recommend that foreigners travelling abroad do so with a valid Passport expiring more than six months following the departure date. Individual travellers are responsible for ensuring they arrange visas to countries being visited as required. 

Starseeds Travel ("organiser") are not responsible for expenses incurred in preparation for any cancelled trips by a attendee, such as airline tickets or for costs incurred due to travel delays, flight cancellation or illness.

* Please note that Starseeds Travel ("organiser") cannot be held responsible if people contract Covid 19.


Cancellation by Starseeds Travel ("organiser")

Starseeds Travel ("organiser") will do its utmost to never cancel an experience but if for some reason Starseeds Travel ("organiser") were to cancel an experience, attendee’s are welcome to move dates, or their payment would be refunded in full. If the cancellation is the result of something out of our control such as one of the issues mentioned in our “Terms and conditions” above, this is not considered to be a cancellation by Starseeds Travel ("organiser")

Cancellations by Attendee’s

Up until 75 days before the start of the experience a $500 non-refundable, non-transferable deposit will be retained.  For between 75 days and 45 days, 50% will be forfeited in addition to the non-refundable, non-transferable deposit.  For less than 45 days or for no shows the entire amount will be retained as we would have already had to pay for accommodation, transport, flights and activities, and this money will not be returned to us.  Once the experience has commenced no monies will be returned to you.  This is why travel insurance is compulsory.

Payment of your deposit indicates your agreement to the cancellation policy and to our terms and conditions as stated above.

Inappropriate behaviour by customers

If attendee’s display any of the following behaviours Starseeds Travel ("organiser") reserves the right to terminate the attendee’s experience immediately. No reimbursement of funds will be given. Any loss of funds or expenses incurred as a result will be at the cost of the attendee. 

  • * Irrational behaviour, mental health or any health issues impacting negatively on the experience of other attendee’s.

  • * Mobility issues stopping the guest from participating in activities and also reducing opportunities for other attendee’s to participate as they are waiting for them or having to change the program to accommodate them. This also includes wearing inappropriate footwear. 

  • * Excessive consumption of alcohol, and any consumption of illicit drugs will result in immediate termination of experience. 

  • Rudeness or bullying behaviour either to other attendee’s, the group leader or any staff, this will not be tolerated. 

  • Not adhering to local customs or laws which could result in placing the group at risk, will result in you leaving the group. 

  • Having unrealistic expectations of Starseeds Travel ("organiser"), Hosts or guides in relation to our role with our group. We always try to take the best care of our attendee’s. We are highly organised and have great attention to detail, but we cannot have people request us to go above and beyond our roles for example ensuring that no one gets Covid 19, run individual errands on people's behalf or any other requests that do not fall within the realms of the organised experience.

*Safety of our attendee’s is our utmost concern, and we take it very seriously.* 

Twin Share Option 

If you have chosen a twin share room, and have not nominated someone to share with, we will do our best to find you a roommate. Please note however that if this is not possible, the single room rate will apply. We hope you understand and will keep you informed of the rooming situation as we allocate people. 

For people who have booked for a twin share room with a friend please also know that if for some reason your roommate cancels and we are unable to find you a suitable replacement, the single room rate will apply. Again, we hope you understand as the accommodation price can no longer be shared. If for some reason the twin share arrangement is not suitable to one or both parties once the tour has commenced, then both parties will be responsible to pay a single room excess to be negotiated with the hotel and only on possible on availability

*If you have chosen to twin share and have not divulged the necessary information to be a suitable sharing person (such as snoring, cpap machines, smoking, sleeping with the TV on etc) then during the tour you may need to move to a single room at your own expense if your roommate complains.

*Regarding the above mentioned, if you are sharing with someone and find yourselves incompatible for some reason and you would like to move to a single room you will need to also pay the single supplement for said room. This is to be negotiated with the hotel and only possible on availability.

Deposit required at the time of booking is in the currency the experience is priced in, the remainder is to be paid a minimum of 45 days prior to arrival at the experience, unless otherwise stated.

If you are unsure about any of our terms, conditions or cancellation policies please contact Starseeds Travel ("organiser") 

Registration & Deposit Policy

A $500 deposit is to be paid upon acceptance of registration to secure your spot.
This deposit is non-refundable as this is used to reserve accommodation and transport. Balance to be paid a minimum of 45 days prior to tour start date.